The Basic Principles Of Empire Today*Throughout the stroll-through, 1 installer stated that they would be working "all day long" to complete The work. Yes, This is certainly rather standard. I requested him why he arrived so late in the morning and he outlined targeted traffic Which Ventura is so far away from your headquarters in Monrovia -- a protracted travel with a great deal of traffic.
As I discussed by mobile phone with you today, if I'd not expended hrs and several hours preparing my house for carpet installation, I would've cancelled the job to the place this morning. Your business is highly unprofessional and disorganized. I am totally unimpressed.
We have experienced concerns using a previous product sales consultant from Empire Today, nonetheless the set up of flooring went effectively. For that reason this time we requested a distinct sales man or woman to come back out for the new buy. Brian Hagen was despatched to our dwelling. He seemed comparatively well-informed and friendly...
Empire Today continues to be a trusted service provider of good quality house installation products and solutions for decades now. Because that point, Empire Today has set up interactions with consumers and staff over the country. Over time, Now we have established our skills in the house installation sector.
Empire Today My entire household (2400 sq ft) was installed by Empire in July 2013. I are already coping with John Nilsen in Customer care given that then. My flooring are buckling and should be fixed!! I've had 2 inspectors out, a single instructed me the installers failed to use sufficient nails another explained to me it feels like the flooring are cracking.
I've remaining many messages with "managers" to connect with me back about faults on my carpet that was put in, along with the hole the installer place within the wall. I've also known as because of three missed appointments and requested management to connect with me back again. I've made a total of six cellphone simply call...
He in no way did. Known as HQ, they might not elevate the guy, eventually he called, Practically two hrs past the window and claimed he was using a "household crisis" and could not make it. Would I love to schedule an appointment for another working day? The nerve. These men and women are idiots. Stay away from.
I satisfied with a single of their product sales men and women for the estimate on some window solutions. He gave me his estimates during my very first (and final) go to. His first quotation was $22, 000! Then he designed the cell phone simply call to his manager (he almost certainly referred to as for the weather conditions forecast!
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00 what a joke this lady was I told he to depart and to leave my residence now she was like way sir I mentioned you might have been my 4th estimate inside the. Earlier 7 days the hi selling price was $12399 lower was 9790 and which was With all the Wooden run run as fast as you may fom empire don't even connect with them
In addition to the fact that they're both laminates, they have very little in typical. The laminate flooring carried by Empire are of the highest good quality readily available that you can buy, And that's why they demand a much larger investment decision. I fault the salesperson for not detailing People vital information in increased depth.
Surprise, commenced creaking all over again. Vendor sent out inspector. Empire said they would have report in one-two months. Practically per month later on, no term. I called (by the way if you connect with if you leave measure- in no way get mobile phone phone calls back). I attained Linda in customer support (explained no approach check here to Speak to vender (we just must hold out). ten minutes later on I was capable of get in touch with Shaw (organization that produced flooring) and have our compliant range and that the report was despatched to e-mail at empire about 3 months ago. I known as again empire with facts. I was instructed they might consider it. We did obtain a cellular phone simply call from Monthly bill(countrywide customer care agent), he stated he would contact us the following day with details- three times later on nevertheless awaiting his call....
"This can be the third time I have tried to obtain these clowns out for an estimate. I must have presented up following the 2nd try. The customer support folks are clueless, but when one particular realizes that they are trying to depict a business that won't stick to by means of with appointments, you begin to pity them.